Refund policy

Eligibility

Refunds apply to programme fees invoiced by Dynamicdevplatform for seats on open cohorts or confirmed Ledger Circle groups. Informational prices on this website are not charges until we issue an invoice and you pay it through an agreed method off-site.

Timeframe

You may request a full refund within 14 days of payment if the programme has not started and no course materials or cohort access have been unlocked. After materials are unlocked, the 14-day cooling-off window for digital content may no longer apply where you expressly requested immediate access.

Full refunds

Full refunds are available when we cancel a cohort, when we materially change dates and you cannot attend the new schedule, or when your written request arrives before access is granted and within the timeframe above.

Partial refunds

If you withdraw after the programme starts but before the third live session (or before module three unlocks for self-paced tracks), we may offer a partial refund of 50% of the programme fee, less any non-recoverable facilitator costs already incurred for Ledger Circle custom datasets. Withdrawals after that point are not eligible for a partial refund.

Non-refundable items

Third-party software licences, travel, accommodation, printed materials ordered as extras, and administrative bank charges on international wires are non-refundable. Seat transfers to a colleague in the same organisation within the same cohort are allowed once without fee if requested before week two.

Refund process

Email contact@dynamicdevplatform.digital with your invoice number, programme name, and reason for the request. We confirm eligibility within five working days and process approved refunds thereafter.

Processing time and method

Approved refunds are returned to the original payment method within 10–14 working days after approval. Card refunds may take additional time to appear on your statement depending on your bank. We do not issue cash refunds.

Cancellation by us

If we cancel a programme, you may choose a full refund or a transfer to a later cohort at no extra charge.

Exceptions

We may consider compassionate exceptions (serious illness or bereavement) documented in writing; remedies may include deferral rather than refund. Statutory consumer rights in the United Kingdom that cannot be excluded remain available where applicable.

Contact for refund requests

Dynamicdevplatform · 38 Folkestone Road; Wincobank; S9 0PQ; United Kingdom · 079 3735 9350 · contact@dynamicdevplatform.digital